Return Policy

At TEPANTI, we want our customers to have a comfortable and reliable shopping experience. Please read the following Return Policy carefully before placing an order.

1. Product Checking at Delivery

Customers are strongly advised to check the product carefully in front of the delivery person at the time of delivery.

If you find any visible defect, wrong product, wrong size, wrong color, or any other issue at the time of delivery, please inform the delivery person immediately and request a return.

2. Return After Delivery

Once the delivery person has left, additional delivery charges may apply for any return or exchange request.

Customers should contact TEPANTI as soon as possible if there is an issue with an order after delivery.

3. Eligible Return Conditions

A product may be eligible for return or exchange when:

• The product is defective
• The wrong product was delivered
• The wrong size was delivered
• The wrong color was delivered
• The product does not match the ordered product

4. Product Condition

Returned products should remain unused and in their original condition, with tags, packaging, and other included items where applicable.

Products that have been used, washed, damaged, altered, or otherwise changed by the customer may not be accepted for return or exchange.

5. Exchange

Customers may request an exchange when the received product has an eligible issue or when an exchange is approved by TEPANTI.

Exchange availability depends on product stock and the requested size, color, or variation.

6. Delivery Charges for Returns or Exchanges

If a return or exchange is requested after the delivery person has already left, additional delivery charges may apply.

Any applicable delivery or exchange charge will be communicated to the customer before the return or exchange is processed.

7. Non-Returnable Situations

A return or exchange request may not be accepted when:

• The product has been used or washed
• The product has been damaged by the customer
• Product tags or packaging have been removed or damaged
• The issue was caused by improper use or care
• The return request does not meet TEPANTI's return conditions

8. Refunds

If a refund is approved, the refund process and method will depend on the payment method used for the order and the circumstances of the return.

TEPANTI will communicate the applicable refund information to the customer when the return is approved.

9. How to Request a Return or Exchange

To request a return or exchange, please contact TEPANTI through our Contact page and provide your order information and details about the issue.

Providing clear information about the problem may help us process your request more quickly.

10. Return Approval

All return and exchange requests are subject to review and approval by TEPANTI.

TEPANTI reserves the right to refuse a return or exchange request that does not meet the conditions described in this policy.

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact TEPANTI through our Contact page.