Privacy Policy

At TEPANTI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

1. Information We Collect

When you create an account, place an order, or use certain features of our website, we may collect information such as:

• Full name
• Phone number
• Email address, when provided
• Delivery address
• Order and purchase information
• Selected products, quantities, sizes, and colors
• Payment method and payment status
• Information associated with your customer account

2. Delivery Information

We use the information you provide, including your name, phone number, and delivery address, to process and deliver your orders.

Your necessary delivery information may be provided to delivery personnel, courier services, or other service providers involved in fulfilling your order.

3. How We Use Your Information

We may use your information for the following purposes:

• To create and manage your customer account
• To process and fulfill your orders
• To arrange product delivery
• To contact you about your orders
• To provide customer support
• To provide order status and tracking information
• To prevent fraud and unauthorized activity
• To maintain and improve our website and services

4. Payment Information

TEPANTI may offer payment methods such as Cash on Delivery, bKash, and Nagad.

Customers should never share their payment PIN, password, OTP, or other confidential payment credentials with TEPANTI staff or any unauthorized person.

5. Cookies and Sessions

Our website may use cookies, sessions, and similar technologies that are necessary for the website to function properly.

These technologies may be used to maintain login sessions, remember certain website activity, operate shopping cart functionality, and improve the overall user experience.

6. Customer Accounts

If you create an account with TEPANTI, information associated with your account may be stored so that we can provide account-related services, order history, and customer support.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

7. Information Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Sharing of Information

TEPANTI does not sell or rent customers' personal information to third parties.

Information may be shared when reasonably necessary to:

• Process and deliver an order
• Provide requested services
• Support payment or delivery operations
• Prevent fraud or unauthorized activity
• Comply with applicable legal requirements

9. Data Retention

We may retain customer and order information for as long as reasonably necessary to provide our services, maintain order records, resolve disputes, meet business requirements, or comply with applicable legal obligations.

10. Your Information

You may review and update certain information associated with your customer account through the available account features.

If you believe that information associated with your account is incorrect or you have a privacy-related request, you may contact TEPANTI for assistance.

11. Third-Party Services and Links

Our website may contain links or features provided by third-party services, including social media platforms or payment and delivery services.

TEPANTI is not responsible for the privacy practices, policies, or content of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.

12. Children's Privacy

TEPANTI sells products that may be suitable for children, but our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way TEPANTI handles personal information, please contact us through our Contact page.