Frequently Asked Questions

Browse the products on TEPANTI, select the product and available options such as size or color, add the product to your cart, and proceed to checkout. Enter your delivery information and confirm your order.

Depending on the available checkout options, you may be able to place an order without creating an account. Creating an account allows you to manage your profile and view your orders more conveniently.

Please check the product's available size information and our Size Guide before placing an order. If you are unsure, contact us before ordering.

Your Order ID is provided after your order is successfully placed. It can also be found in your order information and is used for order tracking.

Order details may only be editable while the order is in the Order On Hold status. Once the order moves forward for processing, editing may no longer be available.

Cancellation availability depends on the current status of your order. Please contact TEPANTI as soon as possible if you want to cancel an order.

The current standard delivery charge is ৳70 for Inside Dhaka and ৳120 for Outside Dhaka. Delivery charges may be updated through our website settings.

Delivery time can vary depending on the delivery location, order processing and courier conditions. The estimated delivery time may also vary during holidays or unexpected delays.

Address changes may be possible while your order is still in the Order On Hold status. Contact us as soon as possible if you need to update your delivery information.

Available payment methods may include Cash on Delivery, bKash and Nagad, depending on the payment methods currently enabled by TEPANTI.

Cash on Delivery is available when it is enabled for your order. The applicable payment options are shown during checkout.

You can use the Order Tracking page with the required order information to check the current status of an active order.

Your order may move through statuses such as Order On Hold, Delivery Processing, Delivered, Canceled or Returned.

Please check the product carefully in front of the delivery person. If you find a visible defect, damage or an incorrect product, inform the delivery person immediately and follow our Return Policy.

Return or exchange requests after the delivery person has left may be subject to our Return Policy and additional delivery charges where applicable.

Please contact TEPANTI customer support and provide your Order ID along with the reason for the return or exchange. Requests are handled according to our Return Policy.

A customer account can provide access to profile information, profile editing, order history, order details and other available account features.

Use the available password recovery option on the login page. If password recovery is not available, contact TEPANTI customer support.