Return Policy

1. Checking at Delivery

Check the product carefully in front of the delivery person when you receive it. If you see a visible defect, a wrong product or a damaged package, tell the delivery person immediately.

2. Unboxing Video

An unboxing video must be recorded when you receive the product, and any problem must be reported to us together with that video. No claim will be accepted without an unboxing video.

• The video should preferably be continuous, from opening the package to taking out the product
• The outside of the package and the condition of the product should be clearly visible

3. Eligible Conditions

• The product is defective or not working
• The wrong product was delivered
• The product does not match the ordered product or its description
• The product was received damaged
• An item listed in the package contents is missing

4. Product Condition

At the time of the claim, the product should be in its original condition as far as possible, with the box, packaging and all included items.

5. Exchange Process

After the problem is verified, the product will be exchanged within a maximum of 7 days.

1. Report the problem to us with the unboxing video
2. We verify the video and details
3. Once confirmed, we send the new product through our delivery man
4. Pack the faulty product properly and hand it to the delivery man

Exchange depends on product stock.

6. Exchange Fee and Delivery Charge

If the product has a problem, TEPANTI bears the full exchange fee and delivery charge.

7. C Grade Products

No exchange, return or complaint will be accepted for C Grade products.

8. Non-Returnable Situations

• There is no unboxing video
• The damage was caused by the customer (for example dropped, water-damaged or burnt)
• The issue was caused by wrong or improper use
• The product was opened or altered, or the box or items are missing
• The product is C Grade
• The request was made after 7 days

9. Refunds

If a refund is approved, the process and method depend on the payment method used for the order and the circumstances of the return. We will inform you of the applicable details.

10. How to Request

Contact us through our Contact page and provide your Order ID, the unboxing video and details of the issue.

11. Approval

All return and exchange requests are subject to review and approval by TEPANTI. TEPANTI may refuse a request that does not meet the conditions of this policy.