Privacy Policy

1. Information We Collect

When you create an account, place an order or use our Contact form, we may collect:

• Name and phone number
• Email address, when provided
• Delivery address
• Order and purchase information (products, quantities, product options)
• Payment method and payment status
• Messages sent through our Contact page
• Unboxing videos or photos provided for an exchange claim
• Customer account information

2. How We Use Your Information

• To create and manage your account
• To process and deliver your orders
• To contact you about orders and provide customer support
• To provide order status and tracking information
• To verify exchange claims
• To prevent fraud and unauthorized activity
• To maintain and improve our website and services

3. Delivery Information

To deliver your order, your name, phone number and delivery address may be provided to delivery personnel, courier services or related service providers.

4. Payment Information

We only keep the payment method and payment status. We never ask for your payment PIN, password or OTP, and you should not share them with anyone.

5. Cookies and Sessions

Our website may use cookies and sessions needed for it to work properly — such as keeping you logged in, remembering your language preference and operating the shopping cart.

6. Customer Accounts

You are responsible for keeping your account credentials confidential and should tell us if you believe your account was accessed without permission. You can review and update some of your information through the account features.

7. Information Security

We take reasonable measures to protect information against unauthorized access, alteration, disclosure or misuse. However, no online method can be guaranteed to be completely secure.

8. Sharing of Information

TEPANTI does not sell or rent your personal information to third parties. Information may only be shared when necessary to:

• Process and deliver an order
• Support payment or delivery operations
• Prevent fraud
• Comply with applicable legal requirements

9. Data Retention

We may keep information for as long as reasonably necessary to provide our services, maintain order records, resolve disputes or meet legal obligations.

10. Third-Party Services and Links

Our website may contain links to social media, payment or delivery services. TEPANTI is not responsible for their privacy practices.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

12. Changes to This Policy

We may update this policy when needed. The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

For any privacy-related question or request, please contact us through our Contact page.