Frequently Asked Questions

Tap "Order Now" on the product page, or use "Add to Cart" and go to your cart. Then enter your delivery information and confirm your order.

Depending on the available checkout options, you may be able to order without an account. Having an account makes it easier to manage your profile and orders.

Each product page lists the model, specifications, package contents and warranty details.

Warranty differs by product and is stated in the product description. For example, many products include a 7-day replacement warranty.

No exchange, return or complaint is accepted for C Grade products.

The product card and page show "In Stock" when the item is available.

Your Order ID is given after your order is placed successfully. It is also available in your order information.

Order details may be editable while the order is in the Order On Hold status. Once processing begins, editing may no longer be possible.

Cancellation depends on your order's current status. Please contact us as soon as possible if you want to cancel.

The current delivery charge is ৳70 inside Dhaka and ৳120 outside Dhaka.

Delivery time can vary depending on your location, order processing and courier conditions.

The address may be changed while your order is in the Order On Hold status. Contact us quickly if you need an update.

Depending on what is enabled, Cash on Delivery, bKash and Nagad may be available.

Yes. When Cash on Delivery is enabled, you can pay when you receive the product. Available options are shown at checkout.

Use the Order Tracking page with the required information to check the current status of your order.

An order may move through statuses such as Order On Hold, Delivery Processing, Delivered, Canceled or Returned.

Check the product in front of the delivery person and always record an unboxing video. If there is a problem, tell us along with that video.

No claim is accepted without an unboxing video. Once the problem is verified, a new product is sent through our delivery man within a maximum of 7 days.

If the product has a problem, TEPANTI bears the full exchange fee and delivery charge.

Your account lets you view and edit your profile, and see your order history and order details.

Use the password recovery option on the login page. If it is not available, contact customer support.